Last Updated: September 12, 2026

High Level Movers (“High Level Movers,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit highlevelmovers.ca, request a quote, communicate with us, book or receive moving-related services, interact with our advertising, or otherwise deal with High Level Movers.

This policy is intended to support our obligations under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as other applicable privacy and electronic communications requirements.

This Privacy Policy applies to information collected through our website, quote forms, telephone calls, email, SMS/text messaging, customer relationship management systems, advertising and analytics platforms, and other business interactions.

1. Information We Collect

Depending on how you interact with High Level Movers, we may collect information such as:

Contact Information

Name
Email address
Telephone or mobile number
Mailing address
Pickup and delivery addresses

Moving and Service Information

Requested moving date
Origin and destination
Property type
Inventory or item information
Access conditions
Elevator, parking, loading, or building details
Packing, storage, labour, specialty-moving, or other requested services
Notes or instructions you provide about your move

Quote, Booking, and Transaction Information

Quote and estimate details
Booking information
Deposit and payment status
Invoice and transaction records
Customer communications
Service history

Payment card information may be processed by third-party payment processors. High Level Movers does not necessarily store complete payment-card details directly on its website.

Communications

We may collect and retain communications with you, including:

Email correspondence
SMS/text messages
Website form submissions
Customer-service notes
Telephone call information and, where permitted and disclosed, call recordings

Website and Device Information

When you use our website, we or our service providers may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Approximate geographic information
Advertising identifiers
Cookie and similar technology data

Advertising and Attribution Information

Where applicable, we may collect or receive marketing-attribution data such as:

Google Click Identifier (GCLID)
GBRAID
WBRAID
UTM parameters
Referrer information
Campaign and conversion data

This information may be used to understand which advertising or marketing channels generated an inquiry, quote request, or booking.

2. How We Collect Personal Information

We may collect personal information:

Directly from you
Through our website and online forms
By telephone, email, or SMS/text message
Through our CRM, booking, and moving-management systems
Through advertising and analytics technologies
From service providers acting on our behalf
From referral partners where permitted
From publicly available sources where appropriate and lawful

3. Why We Use Personal Information

We may use personal information to:

Respond to inquiries and quote requests
Prepare moving estimates and proposals
Schedule and coordinate moves
Provide moving, packing, storage, labour, specialty, and related services
Communicate before, during, and after a move
Process deposits and payments
Provide invoices and receipts
Manage customer-service matters and claims
Maintain customer and transaction records
Improve our website, services, operations, and customer experience
Measure advertising performance and marketing attribution
Prevent fraud, misuse, and security incidents
Comply with legal, regulatory, insurance, tax, accounting, and contractual obligations
Send service-related or transactional communications
Send marketing communications where permitted by law and applicable consent requirements

We limit collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

4. SMS and Text Messaging

If you provide your mobile number and consent to receive text messages from High Level Movers, we may send SMS/text messages relating to:

Quote requests
Estimate follow-ups
Appointment or moving reminders
Scheduling and dispatch
Move-status updates
Customer-service communications
Payment or documentation reminders
Other service-related communications
Promotional or marketing communications where separately permitted

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.

Consent to receive marketing text messages is not a condition of purchasing our services.

Where required, we maintain records of consent and honour applicable opt-out requests.

Mobile information and SMS consent data will not be sold or shared with third parties for their own marketing or promotional purposes. We may share information with service providers that help us deliver messaging services, operate our CRM, or provide customer communications, subject to appropriate restrictions and applicable law.

5. Email and Commercial Electronic Messages

We may send email or other commercial electronic messages where permitted by applicable law, including Canada’s Anti-Spam Legislation (CASL).

Where required, we obtain consent before sending commercial electronic messages. Messages may include our identifying information and an unsubscribe mechanism.

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Transactional or service-related messages may still be sent where necessary to provide requested services or administer an existing customer relationship.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

Keep the website functioning
Remember preferences
Analyze traffic and website usage
Improve performance and user experience
Measure conversions
Understand advertising effectiveness
Support remarketing or advertising where permitted

These technologies may be provided by third parties such as analytics, advertising, CRM, call-tracking, or website-service providers.

You may be able to control cookies through your browser settings or any cookie-consent tool made available on our website. Disabling certain cookies may affect website functionality.

7. Google Analytics, Advertising, and Other Third-Party Technologies

We may use services provided by Google and other advertising or analytics providers to understand website usage and advertising performance.

These providers may collect information through cookies or similar technologies and may process information outside Canada.

Where applicable, High Level Movers may use conversion tracking and advertising-attribution technologies to determine whether an inquiry or booking resulted from an advertisement.

Your use of third-party platforms and technologies may also be subject to those providers’ own privacy policies and settings.

8. When We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

CRM and moving-management providers
Payment processors
Website and hosting providers
Email and SMS communications providers
Telephone and call-management providers
Analytics and advertising providers
IT, cybersecurity, and technical service providers
Accountants, legal advisors, insurers, and professional consultants
Subcontractors or service partners where required to perform a requested service
Government, regulatory, law-enforcement, or other authorities where required or permitted by law

We do not sell personal information in the ordinary course of business.

Service providers may only receive the information reasonably required for their role and are expected to handle information appropriately.

9. Cross-Border Processing

Some of our service providers may store or process information outside your province or outside Canada, including in the United States or other jurisdictions.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, accounting, insurance, taxation, dispute-resolution, or operational purposes.

Retention periods may vary depending on:

The nature of the information
The customer relationship
Legal or contractual requirements
Claims or dispute considerations
Business and record-keeping requirements

When information is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it.

11. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

These safeguards may include:

Access controls
Password protection
Restricted employee access
Secure third-party systems
Security monitoring
Technical and organizational measures designed to reduce unauthorized access, use, disclosure, alteration, or loss

No website, communication system, or electronic storage method can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable law, you may request:

Information about the personal information we hold about you
Access to your personal information
Correction of inaccurate or incomplete information
Withdrawal of consent where consent is the basis for processing, subject to legal or contractual restrictions
Information about how your personal information has been used or disclosed

We may need to verify your identity before responding.

Certain legal exceptions may limit access or require us to retain information even after consent is withdrawn.

13. Children’s Privacy

Our services and website are intended for adults arranging moving or related services. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services. High Level Movers is not responsible for the privacy practices, content, security, or terms of third-party websites.

We encourage you to review the privacy policies of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers, legal or regulatory requirements, or privacy practices.

The “Last Updated” date at the top of this page will indicate the latest revision.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, contact:

High Level Movers
350 Supertest Rd
Toronto, Ontario M3J 2M2
Canada

Email: info@highlevelmovers.ca
Phone: 416-333-0259
Website: highlevelmovers.ca

For privacy-related requests, please include enough information for us to understand and respond to your request.